Return & Refund Policy
Easy Returns, Thoughtful Support π
At hskxoalxesβ’, customer satisfaction is important to us. We want your shopping experience to feel simple, reliable, and worry-free.
This policy explains how returns, exchanges, and refunds are handled for purchases made through our store.
1. Return Window π¦
We accept eligible returns within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
- The product is unused and in its original condition
- Original packaging, labels, and accessories are included when applicable
- Proof of purchase is available, such as an order confirmation or receipt
Items that are used, damaged after delivery, missing parts, or returned without approval may not be accepted.
2. How to Request a Return βοΈ
To begin a return request, please contact our support team at:
Please include:
- Your order number
- The email address used for purchase
- The item you would like to return
- A brief reason for the return
- Photos, if the item arrived damaged or incorrect
Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please note: Items sent back without prior authorization may not be processed.
3. Damaged, Defective, or Wrong Items π οΈ
Please inspect your order as soon as it arrives.
If your item is defective, damaged during delivery, or different from what you ordered, contact us as soon as possible at service@iiskdb.com.
Our team will review the issue and help arrange an appropriate solution, which may include a replacement, refund, or return instructions.
4. Items That Cannot Be Returned π«
For safety, hygiene, and order-processing reasons, certain items may not be eligible for return.
Non-returnable items may include:
- Used or visibly worn products
- Customized or personalized items
- Gift cards
- Final sale, clearance, or promotional items
- Perishable goods, if applicable
- Products returned without original packaging or proof of purchase
If you are unsure whether your item can be returned, please contact us before sending anything back.
5. Exchanges π
For the fastest exchange process, we recommend placing a new order for the item you want and returning the original item through the standard return process.
This helps ensure the replacement product is available and can be shipped without unnecessary delay.
6. EU Customer Right of Withdrawal π
For orders shipped to customers in the European Union, you may have the right to cancel or return your order within 14 days for any reason.
To be eligible:
- The item must be unused
- The product must be in its original condition
- Original packaging and proof of purchase must be included
This right is provided in addition to our standard 30-day return policy where applicable.
7. Refund Processing π³
After your returned item is received and inspected, we will notify you of the refund status.
If approved:
- The refund will be issued to the original payment method
- Processing may take up to 10 business days
- Your bank, card provider, or payment platform may require additional time to post the funds
If more than 15 business days have passed after your refund approval and you still have not received the funds, please contact us at:
8. Return Shipping & Return Address π
9. Our Commitment π€
hskxoalxesβ’ is committed to keeping returns fair, clear, and convenient.
If something is not right with your order, our team will do our best to help you reach a smooth resolution.